Frequently Asked Questions

  • #1 Utilize a soft, lint-free cloth: Delicately wipe the lenses and frames with a soft cloth to eliminate dust, grime, and smudges. Avoid rough materials or paper towels that could potentially cause scratches.

  • #2 Use a mild soap solution: For more stubborn dirt or residue, you can create a gentle soap and lukewarm water mixture. Apply a small amount of the solution to the lenses and gently massage with your fingertips. Rinse thoroughly with clean water and dry with a soft cloth.

  • #3 Avoid harsh chemicals: Refrain from using harsh chemicals, alcohol-based cleaners, or abrasive substances to clean your Shop Shades, as they may cause damage to the lenses and frames.

  • #4 Ensure thorough drying: After cleaning, ensure that your Shop Shades are completely dry using a clean, lint-free cloth to prevent water spots and streaks.

At Shop Shades, your satisfaction is our top priority. With our Satisfaction Assurance, you can return your Shop Shades for a full refund (excluding shipping costs) within 30 days of your purchase date, hassle-free. For assistance with your return, please reach out to admin@johnmalecki.com

All standard Shop Shades are backed by a limited six-month Craftsmanship Warranty. If your Shop Shades exhibit a manufacturing defect or uncommon issue that is not expected with regular use, we will provide a one-time replacement at no additional cost to you. However, products subject to natural wear and tear from typical use are not eligible for warranty replacements or refunds.

Our Craftsmanship Warranty entitles you to one complimentary replacement of your product within six months from the original delivery date. We are committed to ensuring our customers' long-term satisfaction and strive to find fair resolutions to any concerns. Please note that proof of purchase and original order details are necessary for all warranty claims.

To submit a warranty claim, please reach out to admin@johnmalecki.com

Repair or replacement options are subject to the availability of the product at the time of repair or replacement. Any repaired or replaced product will continue to be covered by the original six-month warranty from the date of the initial purchase, and such repair or replacement will not extend or initiate a new warranty period.

**This warranty excludes damage and wear resulting from harsh cleaning conditions, chemical exposure, bleach, cleaners, accidents, misuse, abuse, improper use, and any other circumstances unrelated to the manufacturing process.


Effective Date:

This warranty is effective as of 03/23/2024 and supersedes all previous warranties or representations, whether oral or written, regarding the Product.